Question 1

Will anyone know what I've ordered?

Accepted Answer

No. Everything ships in a plain, unbranded box with no product imagery and a neutral return label. Your card statement shows "IH Retail".

Question 2

What are the toys made from?

Accepted Answer

Body-safe, medical-grade silicone, ABS plastic or borosilicate glass, always phthalate-free and non-porous. Materials are listed on every product page.

Question 3

Can I return something?

Accepted Answer

Unopened, unused items can be returned within 30 days. For hygiene reasons, opened intimate products and lingerie can't be resold, so those are final sale.

Question 4

How do I clean my toys?

Accepted Answer

Warm water plus a mild, alcohol-free cleaner. Avoid silicone lube on silicone toys. Water-based is your friend.

Question 5

How does lingerie sizing work?

Accepted Answer

We aim for true-to-standard UK/US sizing from XS to 2XL where the style offers that range. Measurement notes appear on lingerie product pages when we have them — see our lingerie sizing guide for fit tips. Between sizes? Size up for comfort.

FAQ

FAQ

FAQ