Help
Shipping & Returns
How your order gets to you — and what happens if it isn't quite right.
Shipping
- Free UK shipping on orders over £50. Below that, a standard delivery fee applies at checkout.
- Every order ships in a plain, unbranded box — no product imagery on the outside, neutral return label.
- Your card statement reads "IH Retail" and nothing else.
- We aim to dispatch quickly; delivery times show at checkout once you enter your address.
Returns
- Unopened, unused items can be returned within 30 days of delivery for a refund to your original payment method.
- For hygiene reasons, opened intimate products and lingerie can't be resold — those are final sale once opened or worn.
- Start a return via Contact Us with your order details. We'll send return instructions.